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“We Want to Make Ourselves Better”
Leadership Magazine ArticleThe HBR Interview with Bob Sternfels. -
To Set Your Brand Apart, Create Moments of Shareable Joy
Customer experience Digital ArticleThe most successful brands take small pleasures and elevate them into experiences that feel bigger than the product itself. -
When Gig Work Meets Extreme Weather
Workplace health and safety Digital ArticleAs global warming intensifies, it puts operational efficiency in tension with worker well-being. -
How Gig Work Pits Customers Against Workers
Society and business relations Digital ArticleApathy among customers has made tactics like boycotts and petitions far less effective in the gig economy. -
What Today’s Rainmakers Do Differently
Sales and marketing Magazine ArticleBusiness development at professional services firms is outdated. Here’s what works now. -
How to Find the Time to Connect with Colleagues When You’re Very, Very Busy
Time management Digital ArticleStrategies for overscheduled, under-connected employees. -
7 Principles to Attract and Retain Older Frontline Workers
Age and generational issues Digital ArticleTakeaways from interviews and a survey of 35,000 older U.S. employees. -
Two Cofounders of Xendit on Pioneering Fintech in Southeast Asia
Mobile and wireless technology Magazine ArticleWorking product by product and country by country to develop the region’s digital economy -
Identifying Unmet Needs in a Digital Age
Innovation Magazine ArticleA four-part framework for diversifying how and where you look -
The CEO of New Mountain Capital on Using PE Management to Ignite Growth
Private equity Magazine ArticleThe unique benefits of private equity investment -
The Next Great Digital Advantage
Analytics and data science SpotlightSmart businesses are using datagraphs to reveal unique solutions to customer problems. -
The Digitally Literate Organization
Analytics and data science SpotlightLeading in the age of data, algorithms, and AI -
What Professional Service Firms Must Do to Thrive
Business management Magazine ArticleThey have to tightly align their practices and clients. -
Getting Your Team to Buy into a Big Change
Change management Digital ArticleResearchers studied backlash to change at five elite law firms — and how leadership eventually won the skeptics over. -
Life’s Work: An Interview with Marie Kondo
Workspaces design Magazine ArticleThe famous tidiness guru says, “Keep only what sparks joy.” -
The Stigma That Keeps Consultants from Using Flex Time
Decision making and problem solving ResearchFindings from interviews with 50 management consultants. -
What Happens When Consultants Work for Authoritarian Regimes
Government Digital ArticleThey can play a valuable role at first, but then quickly bow to the desires of ruling elites. -
How to Lead Your Fellow Rainmakers
Leadership Magazine ArticleCollectively, dynamically—and very carefully -
Building a Direct-to-Consumer Strategy Without Alienating Your Distributors
Sales and marketing Digital ArticleThree ways to minimize risk. -
How Consultants Project Expertise and Learn at the Same Time
Strategic planning Digital ArticleThey actively embrace impostor syndrome.
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Karya: Elevating Ethical Data for AI & Data Workers to the Middle Class
AI and machine learning Case Study11.95View Details Karya is a social enterprise bringing dignified, digital work, and upskilling to economically disadvantaged workers in the Global South, offering a pathway... -
Terra Verde: Navigating Values-Based Leadership
Product engineering Case Study11.95View Details The case illustrates the complexity of sustainable development and how character equips leaders to address and resolve challenging dilemmas. It highlights... -
Leadership Contract Inc.: Finding Value Within
Accounting Case Study11.95View Details In January 2023, Dr. Vince Molinaro, owner and founder of Leadership Contract Inc. (LCI), wanted to determine the value of each of his company's service... -
Optelic: Fundraising Decisions at an Artificial Intelligence Start-Up
AI and machine learning Case Study11.95View Details In March 2024, Will Ullrick, the co-founder and chief executive officer (CEO) of Optelic, a computer vision artificial intelligence start-up based in... -
Ethics and Influence in Client-Driven Marketing Research
Business ethics Case Study11.95View Details A recent marketing graduate working at a market research firm faced an ethical dilemma when her unbiased survey questions were altered to favour a client's... -
Legends Barbershop's African Internationalization Strategy
Entrepreneurship Case Study11.95View Details This case examines the entrepreneurial journey of the owner of Legends Barbershop (Pty) Ltd. (Legends), from cutting hair in the streets of Eldorado Park,... -
Baseline: Tech Bros Tackle Diversity Among Co-Op Members
Corporate social responsibility Case Study11.95View Details Baseline Solidarity Cooperative in Artificial Intelligence (Baseline) was a solidarity co-operative located in Québec City, Canada. It offered artificial... -
The Activator Advantage: What Today's Rainmakers Do Differently
35.00View Details A proven approach used by today's best professional service partners to win, retain, and grow client relationships. There is a growing problem in the... -
Singh & Kaur Partners: Power Struggles and Skepticism amid Change
Change management Case Study11.95View Details In mid-2022, Simerneet Singh, founding and managing partner of Singh & Kaur Partners, a leading full-service law firm headquartered in Bangalore, India,... -
Grupo Boticário: Crafting a Multi-Brand, Multi-Channel Global Beauty Powerhouse
Digital transformation Case Study11.95View Details This case traces the evolution of Grupo Boticário from a single-brand perfumery in Brazil to a multi-brand, multi-channel beauty powerhouse. As the company... -
Pearce & Pearce: Metric-Strategy (Mis)alignment in a Professional Service Firm
Case Study11.95View Details In April 2017, Tom Jones, the new managing partner of Pearce & Pearce, an English law firm, was planning to deliver a speech to the firm's partners and... -
Pearce & Pearce: In-Class Mini- Exercise
Case Study5.00View Details In-class exercise to accompany product W42168. -
B-Quik In The Fast Lane: Building A Customer Service Brand In Thailand's Automobile Industry
Customer experience Case Study11.95View Details Students will gain practical insights into building a customer-service brand and differentiating it in a fragmented market. They will apply frameworks... -
Gebeya Inc.: Finding the Best of African Talent
Talent management Case Study11.95View Details In May 2021, Chief People Officer Samira Eramdani needed to identify the optimal way to expand the operations of Gebeya Inc. (Gebeya). For the past few... -
Did I Just Cross the Line and Harass a Colleague?
Sexual harassment Case Study11.95View Details A junior associate at a consulting firm is startled to realize that she may have accidentally sexually harassed a colleague during a passing conversation.... -
Auxe: Growing Beyond the On-Demand Economy
Operations strategy Case Study11.95View Details Nolan Anderson, chief technology officer of Auxe, a service-based tech company, needed to identify profitable growth opportunities following sluggish... -
Redwood & Strong: The Value of a Consulting Engagement
Client relationship management software Case Study11.95View Details The board of Redwood & Strong LLP (R&S), the American branch of a large global law firm, is meeting to review the findings of a recent strategic initiative... -
Puthran and Associates: Enhancing Authentic Leadership
Employee retention Case Study11.95View Details In 2023, Puthran & Associates, an all-women intellectual property law firm in India, was grappling with challenges in employee retention as women employees... -
Advancer: AI in Human Resource Management
AI and machine learning Case Study11.95View Details In August 2024, the founders of Advancer Group (Advancer), Australia's first AI-powered expert assistant for human resources (HR), needed a strategy that... -
Velmenni's LiFi Leap: The Final Push to Market?
Case Study11.95View Details Velmenni, founded in 2014, was India's first start-up company to venture into the realm of light communication and carry out research and development...
