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Why CEOs Dive Into Political Controversies
Society and business relations Digital ArticleA new survey of business leaders shows that it’s usually not investors or customers pushing leaders to speak out. -
“People Need Unifying Messages”
Business and society Agenda NewsletterHow leaders can act with clarity amid rising social and political uncertainty. -
When Another Company’s Crisis Hurts Your Reputation
Crisis management Digital ArticleOne business’s misdeeds and mistakes can tarnish companies across industries, geographies, products, or supply chain relationships. -
How to Counter Fake News
Business and society Magazine ArticleThe traditional playbook is insufficient. -
Research: How School Shootings Are Felt in Local Economies
Business and society Digital ArticleAnd what businesses can do to help restore psychological safety in their communities. -
Delivering Bad News to Your Board
Boards PlaybookThe HBR Executive Playbook on when and how to share negative updates with your directors. -
A Bad Communication Strategy Around Sustainability Can Leave You Legally Exposed
Environmental sustainability Digital ArticleAs climate-related lawsuits increase, companies must balance transparency and risk in their sustainability communications. -
6 Lessons from Companies That Shut Down Their Business in Russia
Crisis management Digital ArticleHow leaders made business-altering decisions while navigating pressures from social media, employees, customers, politicians, and the stock market. -
A Leader’s Guide to Navigating Employee Activism
Business and society Big IdeaHow companies can choose when — and whether — to act on employees’ concerns. -
When Business and Politics Collide
Business and society Big IdeaBusinesses can’t weigh in on every issue that employees care about. But they can create a culture of open dialogue and ethical transparency. -
How to Vet a Corporate Intelligence Vendor
Business management Digital ArticleFour questions to help ensure a prospective partner aligns with your company’s needs, risk tolerance, and ethics. -
Corporate Crises — and Reputational Recovery — Have Changed
Business management Digital ArticlePolitics and culture wars are driving risks that may not have a clear resolution. -
Unifying Your Company Around a Moral Goal
Business ethics Digital ArticleThree strategies for building a “moral community.” -
How CEOs Can Navigate the Emotional Labor of Leadership
Leadership Digital ArticleFour strategies to help chief executives cope with the intense demands of being the public face of a company. -
A Cofounder of Ralabs on Leading a Ukrainian Start-Up Through a Year of War
Business and society Magazine ArticleEarly and thorough scenario planning kept the company on track. -
Is Your Company Prepared for the Effects of Wildfires?
Workplace health and safety Digital ArticleWhat companies can do now to address poor air quality and other health concerns of climate-related disasters. -
Case Study: Is It Time to Exit Russia?
Social and global issues Magazine ArticleA European pharma company weighs the decision to pull out of the country after the invasion of Ukraine. -
The Power of Options
Leadership styles Magazine ArticleAlways give yourself four ways to win. -
When Staying Neutral Backfires
Politics Digital ArticleResearch shows that “staying out of it” might make you seem more suspicious and untrustworthy than outright disagreement. -
The Hidden Power of Workplace Rituals
Organizational culture Digital ArticleRegular practices can strengthen psychological safety, purpose, and performance.
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Evidence and Echoes: Facing the Origin of the COVID-19 Pandemic
Cognitive bias Case Study11.95View Details This case covers the controversy over the origin of the COVID-19 virus, a highly toxic debate that lasted over half a decade. In early 2020, there was... -
Kinnar Akhārā: An LGBTQ+ Community Facing a Leadership Crisis
Crisis communication Case Study11.95View Details In January 2025, Dr. Laxmi Narayan Tripathi, the superior leader of Kinnar Akhāṛā (KA), a Hindu organization of transgender people, announced the ordination... -
Negotiating Without Words
Corporate communications Case Study8.95View Details The technical note "Negotiating without words" explores the critical role of nonverbal communication in negotiation and corporate communication, highlighting... -
Choking at the First Signs of Crisis
Crisis communication Case Study11.95View Details Many crisis-based cases feature exceptionally dramatic warning signals and circumstances. This case regards what initially appears to be a relatively... -
WIllful Blindness at SynapGlobal: A Preventable Tragedy
Corporate communications Case Study11.95View Details This case provides a dramatic lens for examining the evolution of a crisis as fed by willful blindness (Heffernan, 2011). Organizational barriers impede... -
Airport Blues: Passengers Grounded by Microsoft-CrowdStrike Outage
Crisis communication Case Study11.95View Details On July 19, 2024, CrowdStrike, one of the largest players in the global endpoint detection and response software market, pushed a single configuration... -
Dairy Farmers of Canada: Hard Questions Surrounding 'Buttergate'
Crisis communication Case Study11.95View Details Dairy Farmers of Canada (DFC) faced a significant public relations challenge following a February 5, 2021, social media post from a Canadian cookbook... -
Elite Hypermarket: The Puffs Predicament
Crisis communication Case Study8.95View Details This exercise details a significant service failure in 2021 at the in-house bakery of Elite Hypermarket, based in Goregaon, Mumbai, India, involving the... -
Elite Hypermarket: The Puffs Predicament - Roleplay
Crisis communication Case Study5.00View Details This is the roleplay exercise associated with W38178. -
The Lego Group: A Yellow-Brick Road toward Sustainability?
Crisis communication Case Study11.95View Details In January 2024, the LEGO Group (LEGO) welcomed a new chief sustainability officer. The role promised to position LEGO as an industry leader in sustainability... -
Leading in the Immediate Fallout of Campus Homicide
Crisis communication Case Study11.95View Details From "shots fired," this case traces the evolution of responses, treatments, and notifications following a homicide at a college campus, an event that... -
TecSalud's Response to COVID-19
Change management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
A Study in Grey: Lisa LaFlamme's Dismissal from CTV News
Business communication Case Study11.95View Details Lisa LaFlamme was the trusted face of CTV National News. In 2022, she was at the height of her career. It was therefore a shock to her colleagues and... -
GetYourGuide: Managing a Sudden Shock to Business Growth
Covid Case Study11.95View Details In March 2020, the German online travel experience platform GetYourGuide faced an abrupt drop in revenues in the wake of the COVID-19 pandemic. Prior... -
Breaking Through: Communicating to Open Minds, Move Hearts, and Change the World
Authenticity Book30.00View Details Pfizer's trailblazing communications leader, Sally Susman, reveals how we can break through the noise to get our message across and make positive change.... -
Crisis at Away (B)
Corporate governance Case Study5.00View Details This case is a follow-up to "Crisis at Away (A)" (UVA-S-0361), which explores the lifestyle-brand start-up Away as it grapples with a public-relations... -
Crisis at Away (A)
Corporate governance Case Study11.95View Details When should a board of directors push for a CEO change? This case explores the experiences of the board of directors of a popular and successful lifestyle-brand... -
Living with the Virus: Singapore's 2021 Endemic Strategy in the COVID-19 Pandemic
Crisis communication Case Study11.95View Details On September 24, 2021, the Singapore Multi-Ministry Task Force (MTF) that spearheaded the national COVID-19 pandemic response decided to act more decisively... -
#BaghjanBurns: Crisis at Oil India Ltd
Corporate communications Case Study11.95View Details On May 27, 2020, a blowout occurred in Well No. 5 at Baghjan (Assam); the well, owned by Oil India Ltd., caught fire on June 9, 2020. For almost five... -
Navigating SheaMoisture through a Racial Awakening: Cara Sabin's Authentic Leadership
Corporate social responsibility Case Study11.95View Details First Place Winner; 2022 DEI Global Case Writing Competition. Cara Sabin (she), a Black woman, became the CEO of Sundial Brands in 2019. The Sundial beauty...
