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How AI Is Redefining Managerial Roles
Generative AI Magazine ArticleIt frees middle managers from constant project coordination. -
Psychiatry Is Revealing the Potential — and Pitfalls — of Telehealth
Technology and analytics Digital ArticleThree lessons to guide providers. -
Want to See the Future of Digital Health Tools? Look to Germany.
Technology and analytics Digital ArticleAn ambitious new law is catalyzing innovation. -
Verizon’s CEO on Peak Traffic, Cybersecurity, and Leading a Team from Home
Crisis management Digital ArticleA conversation between Hans Vestberg and HBR Editor-in-Chief Adi Ignatius. -
Sky Robot
Disruptive innovation VideoiRobot cofounder Helen Greiner has moved on to found a drone company. When we visited, she said, "I can't think of an industry that shouldn't be thinking... -
T-Mobile’s CEO on Winning Market Share by Trash-Talking Rivals
Competitive strategy Magazine ArticleFirst step: Eliminate all the things people hate about the wireless industry. -
Apple’s Shrinking Impact in the Smartphone Industry
Disruptive innovation Digital ArticleHow a market creator became a market follower. -
How Comcast Sets Its Customer Service Reps Up to Fail
Customer service Digital ArticleAnd why it’s “reprehensible,” for both employees and customers. -
The HBR Interview: “I Came Back Because the Company Needed Me”
Leadership Magazine ArticlePhotography: Lissa Gotwals Some CEOs come across as philosophers, and some just seem to love selling stuff. Yang Yuanqing, the 49-year-old head of the Chinese computer giant Lenovo, is among the latter. And he’s one of the best in the game. Yang, who studied computer science in his native China, assumed the reins in 2001, […] -
The Cable Guys Need to Come up with a Better Argument
Technology and analytics Digital ArticleHas a hands-off regulatory regime really led to more broadband investment? -
Making Mobile Ads That Work
Marketing Magazine ArticleYou glance at your smartphone to check the weather, and a tiny banner ad for a new movie pops up. What are the odds that this fleeting exposure will have any effect on you? There’s no clear answer, despite the sums spent on mobile ads—$8.4 billion in 2012, a number expected to quadruple by 2016. […] -
Celtel’s Founder on Building a Business on the World’s Poorest Continent
International business Magazine ArticlePhotography: Timothy Allen / Redux The Idea: Frustrated by Western ignorance about Africa, Ibrahim decided to take advantage of the continent’s enormous telecom opportunity himself. Among the challenges he faced was creating an infrastructure from scratch. As a native of Sudan who has spent most of my adult life in the West, I’ve always been […] -
It Keeps Growing…and Growing…
Economics Magazine ArticleThe internet already accounts for a significant slice of the world’s economic output. Here’s how its share is expected to grow in the G-20 countries over the next few years. During the past two decades the internet has transformed industries and become a powerful driver of economic growth. In some countries, according to an analysis […] -
What Every CEO Needs to Know About the Cloud
Technology and analytics Magazine ArticleThe true benefits of cloud computing will surprise you. But you’ll need the right people to lead the transformation. -
Competing Against Free
Business models Magazine ArticleFree offerings are rapidly spreading beyond online markets to the physical world. Here’s how incumbents can fight back. -
HBR Case Study: The Upstart’s Assault
Competitive strategy Magazine ArticleWhat do you do when one of your small competitors pulls out its big gun? -
SpinVox CEO Christina Domecq on Making the Most of Mentors
Career coaching Magazine ArticleAt age 26, while slogging through 14 voice mails on her phone, Christina Domecq realized there might be a business in converting audio messages into text. Within a few months, in 2003, she had turned that idea into the start-up SpinVox. The Marlow, England–based voice-to-text service has already been picked up by a dozen carriers […] -
Reverse Engineering Google’s Innovation Machine
Process management Magazine ArticleEvery piece of the business plays a part, every part is indispensable, every failure breeds success, and every success demands improvement. -
Wikipedia founder Jimmy Wales on making the most of company wikis
Collaboration and teams Magazine ArticleWikis harness the wisdom of crowds, serving as virtual commons where participants can wrestle over ideas and information until something approaching consensus—or the truth—emerges. The online encyclopedia Wikipedia is certainly the best known wiki, but it is hardly alone. Thousands of organizations, from Microsoft to the FBI, use wikis to aggregate the knowledge of their […] -
Seek Strategy the Right Way at the Right Time
Strategy Magazine ArticleAmong managers who make strategy and researchers who study it, fierce battles have been fought over the right way to discover a strategy. In one corner stand advocates of analysis, deliberation, and planning: Managers should study the competitive forces in their environment, deduce a set of choices that helps the firm confront those forces, and […]
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Twilio: Revitalizing an API Pioneer
Corporate communications Case Study11.95View Details This case examines Twilio's strategic crossroads in 2024 under new CEO Khozema Shipchandler. Founded as a developer-first API company, Twilio grew into... -
Generative AI in Marketing
AI and machine learning Case Study11.95View Details This case uses four vignettes to examine the strategic tension faced by leaders in adopting Generative AI (Gen AI). While these vignettes focus on marketing... -
The Rise of Advanced Packaging: Kulicke & Soffa's Strategic Crossroads
Competitive strategy Case Study11.95View Details In early 2025, semiconductor equipment maker Kulicke & Soffa (K&S) confronted a pivotal strategic decision. As chipmakers shifted to chiplet-based designs,... -
The Finsbury Glover Hering Proposal (A)
Employee retention Case Study11.95View Details In June 2018, Roland Rudd (founder of London-based communications firm Finsbury), Alex Geiser (managing partner of the German strategic communications... -
Financial Leverage Practice of Indian Telecommunications Ltd.: Bane or Boon?
Growth strategy Case Study11.95View Details Financial leverage measures firm's ability to use debt for shareholders' benefit. A high degree of financial leverage maximizes shareholders' return,... -
Vodafone Idea Merger - Unpacking IS Integration Strategies
Mergers and acquisitions Case Study11.95View Details The successful integration of information systems (ISs) in any merger and acquisition (M&A) was crucial for achieving the expected synergies of the transaction.... -
Summer Health: Raising an AI-First Company?
AI and machine learning Case Study11.95View Details In October 2023, Summer Health CEO Ellen DaSilva arrived at a defining juncture for her pediatric telehealth startup. Founded in 2021, Summer Health offered... -
Horizon Quantum Computing
Business plans Case Study11.95View Details In 2023, the Singapore-based startup company Horizon Quantum Computing was on the cusp of fast expansion and the founder faced the challenge to decide... -
Chime Solutions
Change management Case Study11.95View Details Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark... -
Managing Customers for Growth: Course Overview for Students
Analytics and data science Case Study8.95View Details Managing Customers for Growth (MCG) is a 14-session elective course for second-year MBA students at Harvard Business School. It is designed for business... -
Private 5G Networks
Innovation Case Study11.95View Details In the late 2010's, 5G emerged as a new standard in communication technology. 5G was designed to enable ultra-reliable low-latency communications (URLLC),... -
National Football League and Private 5G
Accounting Case Study11.95View Details Two years later, on September 7, 2023, Verizon officially launched their Private 5G network, Verizon's Managed Private Wireless Solution, across all 30... -
The Business 2B or not 2B: Marceco's Dilemma After the T-Mobile-Sprint Merger
Growth strategy Case Study11.95View Details David Den Herder and Jamal Aqel, equal partners of Marceco Ltd., a national U.S. prepaid wireless distributor of Boost Mobile and a Sprint (now T-Mobile)... -
TDC NET'S Innovation Hub: Leveraging 5G competencies
Competitive strategy Case Study11.95View Details In 2020, TDC NET, a subsidiary of the Danish telecommunications company TDC Group, established the Innovation Hub, a new organizational unit, together... -
Customer Data Privacy
Corporate governance Case Study8.95View Details This note provides an overview of the evolving landscape of customer data privacy in 2023. It highlights two pivotal aspects that make privacy a central... -
Design and Evaluation of Targeted Interventions
Marketing Case Study8.95View Details Targeted interventions serve as a pivotal tool in business strategy, streamlining decisions for enhanced efficiency and effectiveness. This note delves... -
Apple: Privacy vs. Safety (C)
Business ethics Case Study5.00View Details In September 2021, Apple decided to delay updates to iOS and iPadOS that included features to fight child sexual abuse. While many-including prominent... -
Meta: Digitally Transforming Workforce Management at Scale and with Agility
Agile project management Case Study11.95View Details In March 2020, as COVID-19 was declared a pandemic, Atish Banerjea, the chief information officer of Meta Platforms Inc. (Meta) was tasked during a high-stakes... -
The Walt Disney Company: The Perils of Streaming
Conflicts of interest;Vertical integration Case Study11.95View Details In July 2021, Scarlett Johansson, the star of the Marvel Cinematic Universe (MCU) film Black Widow, sued The Walt Disney Company (Disney), the producer... -
India Stack: Digital Public Infrastructure for All
Developing countries Case Study11.95View Details Amitabh Kant, India Sherpa in the year of India's G20 Presidency, and Nandan Nilekani iconic tech entrepreneur wondered how to share India's model of...