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Recalibrate Your Strategy in China with This Framework
International business Digital ArticleThis 2×2 will help your company navigate Beijing’s priorities and political sensitivities. -
Life’s Work: An Interview with Rick Steves
Early career Magazine ArticleThe travel expert on his career arc, contributions to nonprofits, and more -
One Company A/B Tested Hybrid Work. Here’s What They Found.
Hybrid work Digital ArticleThe six-month experiment reversed managers’ opinions on hybrid work — and offers three important lessons. - SPONSOR CONTENT FROM MINISTRY OF CULTURE
The Vibrant Culture of Saudi Arabia Today
Sponsor ContentSponsor content from Ministry of Culture. -
How to Find the Time to Connect with Colleagues When You’re Very, Very Busy
Time management Digital ArticleStrategies for overscheduled, under-connected employees. -
Blue Oceans in Outer Space
Emerging markets Magazine ArticleTaking stock of the economic opportunities to be found beyond our planet -
Your Company Needs a Space Strategy. Now.
Analytics and data science Magazine ArticleRapidly falling launch costs and fleets of new satellites are opening up big opportunities for business. -
Where Does the Airline Industry Go from Here?
Economic cycles and trends Digital ArticleEighteen months into the pandemic, a panel of experts discuss what’s changed, whether the bailouts were misspent, and if business travel is ever coming back. -
How Airlines Can Cut Costs — Without Annoying Customers
Customer service Digital ArticleFrequent flyer miles can incentivize passengers not to use some high-cost services. -
To Improve Food Inspections, Change the Way They’re Scheduled
Process management Digital ArticleNew research finds that the timing of commercial kitchen inspections affects their results. -
How Smart Speakers Are Poised to Reinvent the Travel Industry
Technology and analytics Digital ArticleTools like Alexa and Google Assistant offer a whole new way of connecting with customers. -
Sexual Harassment Is Pervasive in the Restaurant Industry. Here’s What Needs to Change
Customer service Digital ArticleNo U.S. industry has more sexual harassment claims filed. -
How the Best Restaurants in the World Balance Innovation and Consistency
Innovation Digital ArticleIt’s all about process. -
How an Airplane Laptop Ban Would Expose Company Data to Espionage
Intellectual property Digital ArticleAnd how business travelers can respond. -
How Service Companies Can Earn Customer Trust and Keep It
Brand management Digital ArticleUnited broke six important rules. -
Blockchain Will Transform Customer Loyalty Programs
Marketing Digital ArticleTravel companies will see the biggest changes. -
How Many People Really Combine Work Trips with Vacation?
Managing yourself Digital ArticleThe average worker takes 1.5 “bleisure” trips a year. -
Using an Algorithm to Figure Out What Luxury Customers Really Want
Analytics and data science Digital ArticleWho knew they care so much about breakfast? -
Airbnb Is Facing an Existential Expansion Problem
Government policy and regulation Digital ArticleAs the platform scales, it replaces local culture with more tourists. -
Priceline’s CEO on Creating an In-House Multilingual Customer Service Operation
International business Magazine ArticleAnswering customers’ calls in 42 languages, usually 24 hours a day, creates logistical and talent management challenges. But The Priceline Group’s Booking.com brand finds that the payoff is worth it.
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Despegar: L Catterton Investment
Mergers and acquisitions Case Study11.95View Details In 2024, Despegar, a leading Latin American online travel agency, faced a pivotal capital structure decision. Four years earlier, at the height of the... -
Deciphering the Strategist
Innovation Case Study11.95View Details What sets the best business leaders apart? How did they develop their strategic acumen? What knowledge, skills, and psychological mindset did they cultivate?... -
Nordique Hospitality: A Quiet Quitting Conundrum
Leadership Case Study11.95View Details In October 2024, the chief operating officer (COO) of Nordique Hospitality (Nordique), a hotel chain in Quebec, Canada, was facing an issue with one of... -
Anamaya: Sustainable Yoga Retreat in a Crowded Market
Brand management Case Study11.95View Details Founded in 2009 in Montezuma, Costa Rica, the Anamaya Resort (Anamaya) had built a loyal following based on its commitment to sustainability, community,... -
"Tourists Go Home!": Barcelonian Residents Seek to Deter Tourists from Overrunning City
Crisis management Case Study11.95View Details On Saturday, July 6, 2024, multiple local organisations in Barcelona, Spain mounted a protest to express their dissatisfaction with the degree to which... -
Alor Valley: Exploring Value Co-Creation Models
Business and society Case Study11.95View Details How can rural cultural tourism achieve sustainable development and contribute to countryside revitalization? Alor Valley has been exploring this question... -
Indian Hotels Company Limited: Fast track to structured sustainability via Paathya
Climate change Case Study11.95View Details In late 2021, Puneet Chhatwal, CEO of Indian Hotels Company Limited (IHCL), found himself grappling with a new challenge beyond the impressive growth... -
Bobobox: Pods or Cabins?
Entrepreneurship Case Study11.95View Details Following the success of their tech-enabled capsule hotel business in Indonesia, Bobobox founders Indra Gunawan and Antonius Bong seized the opportunity... -
Minor International acquires NH Hotels: Strategic Leap or Calculated Gamble
Competitive strategy Case Study11.95View Details By early 2025, Minor International (Minor), a Thailand-based conglomerate, had seen both the downside and upside of its largest hotel acquisition, the... -
Vail Resorts: Responding to Activist Pressure (B)
Climate change Case Study5.00View Details Supplement to the (A) case, 225-082. -
Vail Resorts: Responding to Activist Pressure (A)
Climate change Case Study11.95View Details On January 27, 2025, the head of a relatively small hedge fund named Late Apex Partners sent a highly critical letter to the board of directors of Vail... -
RideOn: Developing Product Discovery Hypotheses
Customer strategy Case Study11.95View Details RideOn is a startup based in New York City that has created a motorized, rideable carry-on suitcase that can reduce the stress and inefficiency of navigating... -
Le Grand Hôtel de Leysin (GHL)
Costing Case Study11.95View Details In Le Grand Hôtel de Leysin (GHL), the participant plays the role of the hotel's general manager, Sofie Keller, who must make several decisions to improve... -
Huangling: Overcoming Growth Stagnation in an Indigenous Tourism Destination
Stakeholder relations Case Study11.95View Details Huangling was a Chinese scenic rural destination that became popular with travellers when Wuyuan Huangling Cultural Tourism Co. Ltd. restored the destination... -
Hurtigruten: Sea Zero
Climate change Case Study11.95View Details Hurtigruten was deciding whether the next ship they built should be fully electric. But such a vessels's battery, the size of electric cars, needed to... -
Château des Charmes: Uncorking Brunch
Production Case Study11.95View Details In February 2024, Château des Charmes, a winery in Niagara-on-the-Lake, was planning the introduction of a new product offering. Beautiful Brunch would... -
Xana Hotelle: From Niche to Mainstream
Entrepreneurship Case Study11.95View Details Xana Hotelle Management (Guangzhou) Co., Ltd. ("Xana") was founded in 2015 by an industry outsider, Shallen Lu. With seven years of experience at a multinational... -
HeliService International: Flying ahead
Entrepreneurial exit strategy Case Study11.95View Details The case follows Oliver Freiland, a former Roland Berger consultant with a successful corporate career, in his quest for the right acquisition target.... -
Edizione
Change management Case Study11.95View Details This case study examines the diversification and transformation of Edizione, the Benetton family's holding company originally established to reinvest... -
PPGI: Aiming to Build Trust and Collaboration Between Government and Business
Business ethics Case Study11.95View Details The case highlights the background to the development of the Private Public Growth Initiative (PPGI), especially in relation to its work with the tourism...